Privacy Policy – How 357pak Protects Your Data

1 Introduction

This Privacy Policy explains how 357pak collects, uses, stores and protects the personal information of players who use the 357pak website, mobile application and related services. This policy applies to all registered users and to visitors who use the platform without creating an account.

By using 357pak, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data as described here, you should not use the platform or should contact support to close your account.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. The Terms reference this Privacy Policy as part of the full agreement between you and 357pak.

2 Data We Collect

357pak collects personal information in several ways, depending on how you interact with the platform. The categories of data we collect include:

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is necessary for identity verification purposes.

3 How We Use Your Data

357pak uses the personal data we collect for the following purposes:

• Account management: To create and maintain your player account, verify your identity and keep your profile accurate.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform operation: To deliver sports betting markets, casino games, slots and other services you use on the platform.
• Customer support: To respond to your queries, resolve disputes and follow up on account issues.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, money laundering, underage access and other misuse of the platform.
• Responsible gaming: To monitor account activity and identify patterns that may indicate problematic gaming behaviour, and to enforce self-exclusion or deposit limit settings you have configured.
• Legal compliance: To meet obligations under applicable laws and to respond to lawful requests from authorities.
• Communications: To send you account notifications, transaction confirmations and, where you have opted in, promotional communications about offers relevant to your activity on 357pak.

4 Legal Basis for Processing

357pak processes your personal data on the following legal grounds:

• Contract performance: Processing your identity data, financial data and account activity is necessary to deliver the services you signed up for under the Terms and Conditions.
• Legal obligation: We are required by applicable laws to collect identity information for verification, maintain transaction records and respond to lawful requests from authorities.
• Legitimate interests: We process technical and usage data to secure the platform, detect fraud and improve service quality. These interests are proportionate and do not override your privacy rights.
• Consent: Where we send you optional marketing communications, we do so only on the basis of your opt-in consent. You can withdraw this consent at any time by updating your notification preferences in account settings.

5 Sharing & Disclosure

357pak does not sell your personal data to any third party. We share data only in the following circumstances:

• Game software providers: Your game activity data is shared with the third-party studios (such as Pragmatic Play, NetEnt, Play'n GO) whose games you play, to the extent necessary for the game to function and to record results.
• Payment processors: Your financial data is shared with payment networks (JazzCash, Easypaisa, Raast, banks) solely to process your deposit or withdrawal transaction.
• Identity verification services: Where required for KYC checks, your identity documents may be shared with a third-party verification provider operating under confidentiality obligations.
• Legal authorities: We will disclose personal data to law enforcement, regulators or courts where required to do so by applicable law or in response to a valid legal order.
• Business transfers: In the event of a merger, acquisition or sale of the 357pak business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who handle your data on our behalf are contractually required to keep it confidential, use it only for the stated purpose and maintain appropriate security standards.

6 Payment Data

When you make a deposit or request a withdrawal at 357pak, we collect the minimum financial information required to process the transaction. For JazzCash and Easypaisa transactions, we record the wallet reference or transaction ID rather than your full mobile number where possible. Bank transfer details are collected only for the purpose of routing the payment correctly.

357pak does not store full payment card numbers on its own servers. Card transactions are processed through a certified payment gateway that handles card data under its own security standards. We receive only a tokenised reference and the last four digits of the card for record-keeping purposes.

All financial transaction records are retained for the period required by applicable anti-money laundering regulations and then securely deleted.

7 Cookies & Tracking

357pak uses cookies and similar technologies on the website and in the app to provide core functionality, remember your preferences and understand how the platform is being used. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your language preference. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Analytics cookies: Used to understand which pages and features are used most, how long sessions last and where users encounter difficulty. This data is aggregated and is not tied to your individual identity for reporting purposes.
• Security cookies: Used to detect and prevent fraud, bot activity and account takeover attempts. These cookies help protect your account.

357pak does not use third-party advertising cookies or allow external ad networks to track your activity on the platform. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some features from working correctly.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the type of data and the purpose for which it was collected:

• Account and identity data: Retained for the duration of the account relationship and for five years after closure, to meet legal and regulatory requirements.
• Financial transaction records: Retained for a minimum of five years in line with standard financial record-keeping requirements.
• Support communications: Retained for three years after the last interaction, in case disputes arise.
• Usage and analytics data: Aggregated analytics are retained indefinitely in anonymised form. Individually identifiable usage data is deleted within twelve months of the end of the account relationship.
• Marketing consent records: Retained while the consent is active and for two years after it is withdrawn, as proof of the consent status.

When retention periods expire, data is securely deleted or irreversibly anonymised. You can request early deletion of your data where this does not conflict with our legal obligations – contact support for more information.

9 Security Measures

357pak takes data security seriously and maintains a range of technical and operational controls to protect your personal information:

• All data in transit is encrypted using TLS 1.2 or higher.
• Sensitive data at rest is encrypted using AES-256 or equivalent standard.
• Access to personal data within the 357pak team is role-restricted on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality agreements and regular security training.
• The platform uses automated monitoring systems to detect unusual login activity, suspicious transaction patterns and potential account takeover attempts.
• Security assessments are conducted periodically to identify and address vulnerabilities.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. You play an important role in your own account security by keeping your password strong and unique, not sharing your login credentials and enabling any available two-factor authentication. If you believe your account has been compromised, contact 357pak support immediately.

10 Your Rights

As a 357pak player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe.

11 Minors

357pak is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires players to confirm they are 18 or older, and we may request identity verification to confirm age.

If we discover that an account has been registered by or for a person under 18, the account will be suspended immediately. Any deposits made will be returned and no winnings will be paid. Personal data collected during the underage registration will be deleted as soon as the age issue is confirmed and resolved, subject to any legal obligations to retain a record of the incident.

If you are a parent or guardian and believe your child has registered on 357pak, contact support immediately with the relevant details so we can take prompt action.

12 Policy Changes

357pak may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws or improvements in our data practices. When changes are made, the updated policy will be published with a revised "last updated" date at the top of this page.

For material changes – those that significantly affect how your data is used or your rights – we will aim to notify registered players via email or an in-app notification before the changes take effect. Continued use of the platform after notification constitutes acceptance of the updated policy.

We encourage you to review this page periodically so you are always aware of the current privacy practices at 357pak.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 357pak handles your personal information, please get in touch with our support team.

The easiest way to reach us is through the live chat in the app or on the website – our team is available 24 hours a day. For written queries, email us at [email protected] with "Privacy" in the subject line so your message is directed to the right team.

We will acknowledge your request promptly and provide a substantive response within a reasonable timeframe depending on the complexity of the query. For data access or deletion requests, we may need to verify your identity before processing to protect account security.